(1) Go to the Profile page.

(2) Tap Log in or sign up at the top.

(3) On the login page, select a login method:

-Log in with Apple ID

-Log in with Google Account

(4) Follow the on-screen instructions to complete authorization, and you will be logged in successfully.

(1) Go to the Profile page.

(2) Tap the Settings icon in the top-right corner to enter the Settings page.

(3) Scroll to the bottom of the page.

(4) Tap Log out to sign out of your current account.

(5) Return to the login page and choose a different sign-in method.

Note: Whether you can still see your previous data depends on whether you sign back in to the same account.

Please first recover your account or reset your login credentials through the relevant platform, then return to the app and sign in again.

WellyPal currently supports Sign in with Apple and Sign in with Google.

This is because you are not currently signed in.

When you are logged out, profile-related information can only be viewed or edited after you sign in.

Some third-party accounts may not provide complete nickname or email information.

If that happens, go to the Profile page, tap the profile section at the top to open Edit Profile, and add or update it manually.

(1) Go to the Profile page.

(2) Tap the Settings icon in the top-right corner to enter the Settings page.

(3) Scroll to the bottom of the page.

(4) Tap Log out to sign out of your current account.

(5) Confirm to sign out of your current account.

(1) Go to the Profile page.

(2) Tap the profile section at the top to enter Edit Profile.

(3) Update your profile photo, username, or email address as needed.

(4) Tap Save.

(1) The username is already used by another account.

(2) The username exceeds 20 characters.

(3) The username contains only spaces or unsupported characters.

(4) The content is empty after removing leading and trailing spaces.

If you have any issues or are not satisfied with your experience, please contact us first at support@wellypal.com . We value your feedback and would love the chance to help. If you still want to delete your account, please email：support@wellypal.com

You can view data for a specific day using either of the two methods below:

Method 1: Swipe left or right on the date

Swipe left or right on the date area at the top of the Home page to switch and view data for different dates.

Currently, data for the recent 30 days is available by swiping left or right.

Method 2: Use the date picker

(1) Tap "Today" at the top of the Home page.

(2) Open the date picker.

(3) Select the date you want to view.

Tap the Today button at the top of the home page, and you can view all data starting from your registration date.

Yes. After switching to a past date, you can still add, edit, or delete diet, water, exercise, and weight records for that date.

They show your calorie summary for the selected day:

Center of the ring: Calories left — the calories you have remaining for the day

Left side of the ring: Calories consumed — the calories you have eaten so far

Right side of the ring: Exercise calories — the calories added back from exercise

Bottom of the ring: Calories consumed / Calorie target — your current intake compared with your daily calorie goal

Your remaining calories are recalculated whenever any of the following changes:

(1) You add, edit, or delete a diet record.

(2) You add, edit, or delete an exercise record.

(3) You change your calorie target.

You can log diets in either of the following ways:

(1) Go directly to the AI Coach chat page and send a food photo, text, or voice message.

(2) Tap the + on the right side of the corresponding meal section on the Home page.

You can manage your diet record in the following ways.

(1) View a diet record You can view diet record details through either of the following entries:

-Home-Diet: Tap the target diet record to go to the Diet Recognition Details page.

-AI Coach: Tap the corresponding diet record card in the conversation to go to the Diet Recognition Details page.

(2) Edit a diet record After entering the Diet Recognition Details page, you can edit it in two ways:

-Manual edit: Modify the relevant content in the diet record directly.

-Use AI Fix Results: Enter the information to be revised into AI Fix Results, and let AI assist in correcting and refreshing the current results.

(3) Delete a diet record You can delete a diet record in the following ways:

-Home-Diet: Swipe left on the target diet record and confirm to delete it.

-AI Coach: Tap the trash button below the diet record card in the conversation and confirm to delete it.

(1) Tap Share in the upper-right corner of Home → diet to share that day's diet record.

(2) Tap Share on the Diet Recognition Details page to share the diet record for that specific diet.

(3) The system will automatically generate a share poster.

(1) Whether the app has been granted photo library access.

(2) Whether your current network connection is stable.

(3) Tap Share again and try one more time.

If the system displays “Generation failed. Please try again,” please try again later.

If the issue still cannot be resolved after multiple attempts, please contact us at support@wellypal.com for further assistance.

(1) Go to the AI Coach chat page and send a text or voice message related to water intake.

(2) After entering AI Coach, tap the Water shortcut button above the input area to log it.

(3) Tap the +/- button in the water module on the Home page to log it quickly.

(1) Tap the water goal value on the Home page.

(2) Go to Profile → Settings → Calorie & Nutrition Goals.

(3) Update it and save.

No. Only plain water counts toward your water log.

Other liquids, such as sparkling water, coffee, tea, juice, milk, other beverages, or soup, are treated as food-related records and do not count toward your water goal.

Today's total exercise burn = calories burned from manually added exercise records + calories burned synced from Apple Health.

If Apple Health has not been authorized, records will not sync automatically.

You can quickly add an exercise record in any of the following ways:

(1) Go to the AI Coach chat page and send a text or voice message related to exercise.

(2) Tap the + button in the exercise module on the Home page to log it quickly.

(1) You can use the quick action buttons below the AI Coach record card to delete or edit it.

(2) Tap an exercise record on the Home page to open the detail page, where you can view and edit it.

(3) Swipe left on the corresponding record on the Home page to delete it.

If Apple Health sync is enabled, the total shown on the Home page may include both:

(1) Calories burned from manually logged exercise.

(2) Calories burned from exercise synced from Apple Health.

The Home page displays your most recent weight record, not the initial weight you set.

(1) After entering AI Coach, tap the Weight shortcut button above the input area to log it.

(2) Go to the AI Coach chat page and send a text or voice message related to weight.

(3) Tap the + button in the weight module on the Home page to log it quickly.

You can manage your weight record in the following ways.

(1) View a weight record

Go to the Profile page, and you can view your weight change trend in Progress

(2) Edit or delete a weight record

In the AI Coach conversation history, tap the corresponding weight record card or the quick action buttons below the card to edit or delete that weight record.

A weight milestone is a stage-based achievement automatically generated by the system based on your starting weight, target weight, and subsequent records.

When you reach a certain milestone, the system will display a milestone reminder. Please refer to the system notification for the actual result.

Milestones are shown below the weight section on the Home page.

(1) You changed your calorie and nutrient goals.

(2) You switched the date you are viewing.

(3) You added, edited, or deleted a record.

All modules on the Home page refresh automatically based on the currently selected date.

You can use the following methods to have AI Coach identify and log your entries:

(1) Taking and uploading a photo.

(2) Selecting an image from your photo library.

(3) Sending a voice message.

(4) Entering a text description.

You can upload only one image at a time.

(1) Tap the corresponding record.

(2) Open the record details page.

(3) Edit the relevant information and save.

(4) You can also use AI Fix Results on the details page to ask AI to correct the result and refresh the current record.

If multiple parts of the result are inaccurate, we recommend submitting consolidated feedback through Feedback & Suggestions so our team can review and improve it.

You can enter the details page in either of the following ways and edit it there:

(1) From the Home page, open the diet record for the relevant date and tap the target food item.

(2) In the AI Coach conversation, tap the corresponding food record in the record card.

Once you are on the details page, you can update the portion size, unit, or diet type and save your changes.

A confirmation prompt will appear before deletion.

Once deletion is confirmed, the current version does not support undo. If you delete a record by mistake, you can add it again.

(1) The image is blurry or the main subject is unclear.

(2) The food is heavily obstructed.

(3) Similar foods may look alike.

(4) Portion size can be difficult to estimate accurately from an image alone.

(5) The image contains multiple foods.

(1) Confirm that your network connection is working properly.

(2) Confirm that camera or photo library permissions are enabled.

(3) Upload a clear image with a distinct main subject whenever possible.

(4) Exit the page and try again.

(5) Use text or voice to provide additional details instead.

Yes.When sending a photo or description, we recommend adding the following details:

(1) Which dishes you actually ate.

(2) Approximately how much you ate.

(3) Which dishes were on the table but were not eaten by you.

No.AI Coach is intended only as a reference for health management and as a logging aid. It does not replace professional medical or nutrition advice.

If you have a chronic condition, are pregnant or breastfeeding, have known allergies, or follow a medically required special diet, we recommend that you proactively provide that information before using AI Coach.

AI Coach will offer reference suggestions based on the information you provide. However, for health management, disease treatment, or special dietary arrangements, you should also consult a qualified doctor or dietitian.

AI Analysis is a short meal summary automatically generated by the system based on the recognition result of your current meal.

It combines the meal’s Calorie & Nutrition Goals, and food composition to give you an easier-to-understand summary and suggestions.

After you complete food recognition and enter the corresponding record details page, you will see AI Analysis.

Tap it to start the analysis and generate AI suggestions for that meal.

No. AI Analysis is intended only for everyday diet management reference. It is designed to help you quickly understand the general condition of your meal and does not constitute medical diagnosis, treatment advice, or a professional nutrition prescription.

AI Fix Results is a feature that helps you correct the current recognition result.

If you need to modify the information on the Diet Recognition Details page, you can use this entry to tell AI what needs to be changed, and the system will re-recognize the content and update the information on the current page.

Yes. After you confirm the corrections and tap Save, the related data on other pages will also refresh automatically.

Progress - Weight shows the most recent 30 days of data by default.

You can also switch to 90 days, 1 year, or All.

By default, the system uses the last weight record of the day as that day’s effective weight data.

Progress - Calories & Nutrients shows the most recent 7 days of data by default.

You can also switch to 14 days, 30 days, or All.

The dotted line represents your water goal, making it easier to compare your actual daily intake with your target.

BMI is a commonly used reference measure related to body weight.

The app calculates BMI using the formula published by the U.S. Centers for Disease Control and Prevention (CDC).

BMI is calculated using your most recent weight record and your current height information.

No.If no weight record is available, the system will prompt you to log your weight first.

Yes.After you update your weight or height, the latest result will be recalculated and displayed the next time you enter the page.

It is an analysis report automatically generated based on your health records from the past 30 days.

The system summarizes your diet, water, exercise, weight, and other data, generates a PDF through AI, and sends it to your linked email address.

(1) You are signed in to your account.

(2) You have linked a valid email address.

(3) There is sufficient analyzable data from the past 30 days (at least 7 days of health records).

(4) You are currently a subscribed user.

The AI Report is not generated instantly. Once it is ready, it will be sent to your email. Please allow for normal email delivery time.

(1) Whether your linked email address is correct.

(2) Whether the generation request was submitted successfully.

(3) Your spam, promotions, or Premium services folders.

(4) Whether your mailbox storage is functioning normally.

(5) Whether the past 30 days meet the generation requirements.

No.The AI Report is for health management reference only and does not constitute medical diagnosis or treatment advice.

(1) Go to the Profile page.

(2) Tap the profile section at the top to open Edit Profile.

(3) Tap the camera icon on your profile photo.

(4) Choose Take Photo or Choose from Photos.

(5) Upload the image and tap Save.

(1) Whether Camera or Photos permissions are enabled.

(2) Whether your current network connection is stable.

(3) Whether the selected image can be read normally.

If you see a permission-related prompt, please enable the required permission in your system settings and try again.

The app may pull your profile photo from the account you used to sign in and apply it to your profile automatically.

On the Profile page, tap Notifications in the upper-right corner near the Settings entry to view in-app messages.

A red dot means the message is unread.

In most cases, the unread indicator disappears after you view the message.

Different types of messages are retained for different periods of time.

System messages are usually kept longer, while regular reminder messages may be hidden automatically after they expire.

If you currently have active Premium services, your expiration date and a renewal entry will be shown on the Profile page.

You can also view your Premium services status under Profile → Settings → Premium Services.

This means your Premium services period has ended.

You can tap Renew Now or go to the Premium Services page to restore your Premium services access.

Go to Profile → Settings → Basic Information to update your gender, date of birth, height, current weight, target weight, and similar information.

Path: Profile → Settings → Calorie & Nutrition Goals

(1) Edit values directly

Tap the corresponding calorie or nutrient goal value, enter the new value, and tap Done to save.

(2) Use AI to auto-generate goals

Tap AI Generate Goals on the page. After answering the relevant questions again as prompted, the system will automatically generate new calorie and nutrient goals for you.

This is because updating your personal information in Profile → Settings → Basic Information does not automatically sync and update your calorie and nutrient goals.

If you need to update your goals, you can do so in either of the following ways:

(1) Go to Profile → Settings → Calorie & Nutrition Goals → AI Generate Goals to regenerate your goals.

(2) Tap the corresponding calorie or nutrient goal value directly, enter a new value, and tap Done to save.

By default, the system will make recommendations based on your basic information.

You can also adjust them manually according to your personal needs.

Go to Profile → Settings → My Preferences to set or update your dietary pattern， allergies and intolerances, calorie and nutrient preferences, exercise types, training conditions, and similar information.

You can add one through either of the following entry points:

(1) Go to Profile → Settings → My Body Type and tap Add Record.

(2) After entering AI Coach, tap the Body Type shortcut button above the input area to log it.

To delete a body type record:

(1) Go to Profile → Settings → My Body Type.

(2) Locate the corresponding record.

(3) Tap the delete button for that record and confirm.

Once deletion is confirmed, the current version does not support undo. If a record is deleted by mistake, you will need to add it again.

Go to Profile → Settings → Permissions to view permission status and jump to the system settings page for management.

Currently, Apple Health mainly syncs step and exercise data.

Once synced successfully, this data will be included in the exercise statistics on the Home page, and Apple Health records will be shown with a special label.

After Apple Health is authorized successfully, the Home page will begin showing synced Apple Health data.

This data is stored by date and is included in your total exercise burn.

(1) Whether Apple Health permissions have been granted.

(2) Whether access to steps and exercise data is allowed.

(3) Whether health data access has been disabled in your phone's system settings.

(4) Whether your current network and system status are functioning normally.

(5) Go to Profile → Settings → Permissions to reauthorize and try again.

(1) There is no new data for the current date.

(2) Permissions are enabled, but the specific data categories have not been authorized.

(3) Sync may be delayed.

(4) You are currently viewing a past date rather than today.

No.Turning off authorization only stops future syncing. Historical data that has already been synced and saved will remain.

Possibly.The total exercise burn on the Home page adds together manually logged exercise and data synced from Apple Health. If both refer to the same exercise session, the totals may overlap.

Whether you can still see your original data depends on whether you signed in to the same account.

If you sign in to a different new account, historical data will not be merged automatically.

Under normal circumstances, when you sign in to the same account, your historical data is retained with that account.

If you switch accounts, accidentally sign in to a new account, or view the wrong date, it may appear as though your data has been lost.

If you have questions about account data, privacy practices, or data anomalies, please contact customer support at support@wellypal.com.

Please refer to the actual descriptions shown in the App for details of Premium Services features.

(1) First, sign in with the account used to purchase Premium Services.

(2) If your benefits still are not restored, please contact customer support and provide your purchase account information and subscription details.

Refunds are generally subject to the policies of the platform and payment method used for the purchase.

We recommend reviewing the subscription terms of the purchase platform first. If you still have questions, please contact customer support.

In general, you will need to manage your subscription through the platform where the purchase was made. Please refer to the subscription management page of your purchase channel.

If you purchased Premium Services through the app or website but the upgrade is not yet reflected in your account, please follow the steps below:

Please contact us at support@wellypal.com.

Please attach a copy of your purchase receipt to your email.

Our support team will review your receipt and assist you in activating your subscription.

(1) Whether notification permissions are enabled in your phone's system settings.

(2) Whether reminder toggles are enabled within the app.

(3) Whether background notifications are being restricted by your phone's battery-saving mode.

(4) Whether your current network connection is stable.

(5) Whether a valid email address has been provided (for email reminders).

(1) Go to Profile → Settings → Contact Us → Feedback & Suggestions.

(2) Select the issue type.

(3) Enter your feedback and submit it.

You can upload up to 6 images.

Feedback details are generally required. We recommend describing the issue clearly, including what happened and how to reproduce it.

Your email address is usually optional, but we recommend providing it so that customer support can contact you if needed.

(1) No issue type was selected.

(2) The feedback content is too short.

(3) The email address format is invalid.

(4) The images have not finished uploading.

(5) Your current network connection is unstable.

You can contact customer support by email at support@wellypal.com.

Once submitted successfully, your feedback will enter our processing queue. We review every submission carefully, but due to the volume of feedback, we may not be able to respond individually to each one.

If your issue requires manual assistance, we recommend leaving a valid contact method.

We recommend troubleshooting in the following order:

(1) Close the app and reopen it.

(2) Check whether your network connection is working properly.

(3) Update to the latest version.

(4) Restart your phone and try again.

(5) Confirm that your phone has sufficient available storage.

(1) Whether you are still signed in to your original account.

(2) Whether you accidentally switched sign-in methods or signed in to a new account.

(3) Whether the date you are viewing is correct.

If everything above looks correct but your data still has not returned, please contact customer support as soon as possible.

(1) Network issues.

(2) The page has not finished loading yet.

(3) The current version has a compatibility issue.

(4) The required permissions have not been enabled.

This module is currently for display only and does not open a details page when tapped.

If you need to change your goal values, please go to Profile → Settings → Calorie & Nutrition Goals.

Different goal values are changed in different places:

(1) Calorie, nutrient, and water goals can be changed in Profile → Settings → Calorie & Nutrition Goals.

(2) Target weight can be changed in Profile → Settings → Basic Information.

The current version supports signing in to the same account on multiple devices.

To help avoid sync issues or record conflicts, we recommend using one device as your primary logging device whenever possible.